Privacy Notice

 

Introduction

Welcome to 16 Degree Shift Training and Consultancy Ltd (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your information when you engage with our services, including our Health & Safety and training programs (NEBOSH, IOSH, Health & Wellbeing), whether delivered online, at our premises, or at client sites. This notice also provides information about our use of cookies and our obligations under the Privacy and Electronic Communications Regulations (PECR) 2003, the Data Protection Act (DPA) 2018, and the UK General Data Protection Regulation (UK GDPR).

Information We Collect

 

We may collect and process the following information about you:

• Personal Identification Information: Name, email address, phone number, job title, and company details.
• Professional Information: Training records, certification details, and professional qualifications.
• Financial Information: Payment details and billing information.
• Technical Information: IP address, browser type, operating system, and information about your visit to our website.
• Cookies: Information collected through cookies as detailed below.

How We Use Your Information

We use your information to:

• Provide and manage our Health & Safety training and consultancy services.
• Maintain and update our training records and certifications.
• Communicate with you regarding our services, updates, and training programs.
• Process payments and manage financial transactions.
• Ensure the security and smooth operation of our website.
• Comply with legal obligations and respond to legal requests or claims.

Legal Basis for Processing

We rely on the following legal bases for processing your personal information:

• Contractual Necessity: To perform the contract with you for providing training and consultancy services.
• Legal Obligation: To comply with our legal obligations under the DPA 2018, UK GDPR, and other applicable laws.
• Legitimate Interests: For our legitimate business interests in providing and improving our services, unless those interests are overridden by your rights and interests.

Data Sharing and Disclosure

 

We may share your information with:

• Third-party service providers and partners who assist us in delivering our services (e.g., training venues, certification bodies).
• Legal and regulatory authorities as required by law.
• Our CRM system to manage client contacts and prospects, in compliance with PECR 2003.

Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These measures are regularly reviewed and updated to ensure the highest level of security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Your Rights

Under the UK GDPR, you have the following rights:

• Access: To request access to your personal information.
• Rectification: To request correction of inaccurate or incomplete information.
• Erasure: To request deletion of your personal information under certain conditions.
• Restriction: To request restriction of processing your information.
• Portability: To request transfer of your information to another organization.
• Objection: To object to the processing of your information.

To exercise any of these rights, please contact us at info@sdst.co.uk.

Cookies

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device that help us understand how you use our site and improve its functionality. You can control cookie settings through your browser preferences. For more detailed information about the cookies visit https://www.aboutcookies.org.uk/

Changes to This Privacy Notice

 

We may update this Privacy Notice from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Notice.

Contact Us

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:

16 DEGREE SHIFT TRAINING AND CONSULTANCY LTD

Royal Quays Business Centre, Coble Dene, North Shields, United Kingdom, NE29 6DE

info@sdst.co.uk

0333 358 2032

How to complain

16 DEGREE SHIFT TRAINING AND CONSULTANCY LTD we make every endeavour to protect your data. In the unfortunate circumstance that you are not happy with the manner in which we process your data, you may wish to make a complaint. In the first instance, please contact the Data Controller in writing, stating your name, date of birth, contact details and the nature of your complaint against 16 DEGREE SHIFT TRAINING AND CONSULTANCY LTD

If you are not happy with the response you receive you may also wish to contact the UK data protection regulator, the Information Commissioner, whose contact details are below;

Location

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113

To receive a response via email, complete the contact form at https://ico.org.uk/global/contact-us/

This Privacy Notice was last updated on 26/06/24.